Based on the communication from the government yesterday evening, we have now moved our entire team to remote working.

Despite the changes to our regular working pattern we would like to assure all of our customers that we have a robust backup, communications and remote working systems already in place. We’re able to move seamlessly to this style of working and continue with our’ business as usual’ approach.

We will continue to receive post, cheques and other related paperwork. As we know, this is a constantly changing situation and may have to change as we work with the Royal Mail. 

We do not anticipate any disruption and we aim to run at normal capacity. However, there may be the occasional, inevitable delay in responding due to the volume of enquiries we receive. Thank you in advance for your patience.

This is an unusual situation, and these are precautionary measures to ensure the wellbeing of our staff and business continuity. 

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All of our advisers are still available to contact over the telephone and via email; we are also able to arrange a video call if you wish.

You will continue to be able to communicate with our head office by emailing, calling 0845 643 6294 or contacting your adviser.

Just to reassure you we will continue to be in frequent contact with you when we have any further updates.

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